Frequently Ask Questions

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  • 1 Can I receive channels if I'm under trees.

    If the trees are in the north or nor nor east direction (when you are in the eastern states) or north east (in WA) you may not be able to get channels, try moving your van a few metres and try to search again.


Note: If you continue to encounter issues and the FAQ has not assisted you call our help team (4 Staff) on 1300 139 255 Mon-Fri 9.00am till 5.00pm EST. Outside of these hours you can email support on